Frequently Asked Questions

SecureSS is a VPN service using the Shadowsocks protocol. It encrypts your internet traffic and protects your privacy. It is ideal for those who want to access Japanese content from overseas.

Traditional VPNs (such as OpenVPN) tunnel all traffic, while Shadowsocks is a proxy-based encryption protocol. It is lightweight, fast, and provides stable connections.

Android, iPhone/iPad, Windows, and Mac are supported. On Android, you can use the dedicated SecureSS app. On iOS, use ShadowLink. On Windows/Mac, use the respective Shadowsocks clients.

There are 3 plans: 1-Month (¥500/mo), 6-Month (¥2,750/6 months), and 1-Year (¥5,000/year). All plans include a 5-day free trial.

You can use the service free for 5 days from sign-up. If you cancel during the free period, no charges will apply.

Secure payment via Stripe. Credit cards (Visa, Mastercard, JCB, Amex), Apple Pay, and Google Pay are supported.

Go to the cancellation page, enter your email address and port number, and submit a cancellation request. A confirmation email will be sent. Click the "Cancel" button in the email to complete the cancellation. No cancellation fees. Service stops immediately upon cancellation. No refunds for remaining time.

Connection details are sent to your registered email address after sign-up. On the Android app, you can also retrieve them automatically via the "Retrieve" tab.

① Verify the connection details (IP, port, password, encryption method) are correct
② Check that your internet connection is working
③ Confirm the encryption method is set to "AES-256-CFB"
If the issue persists, please contact us.

No bandwidth limits. Japan-based servers and the lightweight Shadowsocks protocol ensure comfortable video streaming and video calls.

Yes, you can connect from multiple devices simultaneously with a single set of connection details. Please use within the same household.

We do not log communication content. We only collect anonymous aggregate traffic statistics for service quality improvement.

We use AES-256-CFB. This is a military-grade encryption standard also adopted by the US government, and is virtually impossible to crack with current technology.